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Ink Link Zone Frequently Asked Questions
How do inkjet cartridges work?
There are two main methods used to push ink out of an inkjet cartridge. One method uses high heat to create a bubble that pushes a miniscule amount of ink out of a small hole in your ink cartridge, called a nozzle, on to the paper. The other method uses vibration to push the ink out of the nozzle and onto the paper. After this has happened several million times you will notice that your picture has successfully been printed.

How many times can a cartridge be refilled?
There are several factors determining how many times a cartridge can be refilled. Prior to refilling cartridges are thoroughly inspected to ensure optimal performance.

Will using refilled cartridges void the printer manufacturer's warranty?
No, refilling cartridges will not void the printer manufacturer’s warranty. Ink Link Zone uses only top quality ink and products that will not damage your printer.   The Magnuson Moss Wattanty Act of 1975 allows the use of other inks in printers, not just the original equiptment manufacturers goods.

How much time does it take you to refill my inkjet cartridge?
In most cases it will take between 10 - 15 minutes to refill cartridges that are in good condition. You can drop off your cartridge for pick up later or feel free to wait.

Are recycled/refilled cartridges inferior to a new cartridge?
No. Each cartridge is tested to make sure that our customers receive only those cartridges that meet our high quality standards. Our products are all backed by a 100% Satisfaction Guarantee.

What can I do to help keep my cartridge in refillable condition?
Two tips that will help keep your cartridges in refillable condition. First, storing your cartridges with the printer head down will help keep the printer head moist and in proper working condition. Always bring your cartridge into Ink Link Zone as soon as possible after removing it from the printer. This will prevent the ink from drying and damaging your cartridge.

Will refilling my cartridge damage my printer?
No. Using a refilled cartridge should not damage your printer. However, any damage to your printer that has been caused by our refilled cartridges is covered under our 100% Satisfaction Guarantee.

Will the print quality be the same as caliber as with a new cartridge?
Yes. We use only high quality ink in our refilled and refurbished cartridges because that insures the highest quality. In addition to high quality ink, cartridges are quality tested to ensure that your printed pictures and documents are first-rate.

Will I be able to print as many pages from a refilled cartridge as I can with a new cartridge?
No one can guarantee the number of pages a printer cartridge will be able to produce because the amount of ink used varies depending on what you are printing. However, when refilling your cartridge we use the same amount of ink as the original manufacturers’ cartridge.

What does OEM stand for?
OEM is "Original Equipment Manufacturer".  An OEM cartridge is a company that builds a product that it sells unders its own company name and brand.  An OEM, such as HP or Epson, will manufacture the product and assign a unique part number to that product.

Do you have any Troubleshooting Tips for my Refilled Cartridge?
If print problems occur:
     Perform up to three cleaning cycles and a prime cycle (if applicable) using your printer software. Refer to your printer
     manual for cleaning cycle and prime cycle instructions.
If the cleaning cycles fail to produce quality print:
     Prime the cartridge. Hold the cartridge (nozzle down) and place a paper towel moistened with warm water and then
    on a dry paper towel until the ink begins to siphon. Remove debris and dried ink form the printer’s cartridge cradle
    and from around the replacement cartridge nozzle plate with a damp cotton swab. DO NOT wipe the print head
   (located at the bottom of the cartridge). Re-install the cartridge and perform cleaning cycles as instructed.
If printer states unknown cartridge:
     Click OK and continue printing as normal. The cartridge is filled and read for use.  

For additional Troubleshooting help go to,


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